dragonfly dreams

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Customer Service

Shipping & Delivery
Dragonfly Dreams uses USPS ground as its standard shipping method. Unfortunately due to the nature of our products, express shipping is not available. Standard and rates are calculated based on table listed below. All orders are subject to verification and can be canceled at anytime.

Order Price Shipping Rate
$1 - $50 $6.95
$51.00 - $75 $9.95
$75.01 - $200 $13.95
$200.01+ $18.95

 
Privacy & Security
Last Revision: January 1, 2012 

Dragonfly Dream's privacy policy is subject to change. The date of the last change is displayed on this page. Check back periodically to observe our privacy policy changes. We are not responsible for privacy on sites that link to this site, or sites we link here ourselves. Please review and read their individual privacy statements.

Dragonfly Dreams is the sole owners of the information collected on this site. We only have access to/collect information that you volunatarily give us via e-mail or other direct contact with you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time.

HOW INFORMATION IS COLLECTED ON dfdreams.com
Dragonfly Dreams collects only data specified by the user during the checkout process or when subscribing to our online newsletter. Information is only collected that is noted as contact information, financial information, as well as personal identifiable information provided when requested through checkout forms.

HOW INFORMATION IS USED ON dfdreams.com
Dragonfly Dreams only uses required information to better serve you.

Dragonfly Dreams will not provide your personal information to any third party companies or services without your permission, or unless you have specifically asked us to provide this information to any other sources.

IP ADDRESS
Your IP address is collected by this site but only for purposes of site control and management.

COOKIES
Dragonfly Dreams uses cookies, a small piece of stored data on your computer, to customize portions of our site to better serve you. These cookies don't store any personal information that could be used to access information you would not like displayed to other people.

Please understand that if you choose to reject the use of these cookies, access to the site will be limited.

SECURITY
Dragonfly Dreams is constantly updating the security features on this site. It is very important that Dragonfly Dreams' patrons feel 100% secure when using our site. We use industry standards including encryption of data stored on our servers, and data sent via SSL when needed.

Every measure possible is taken to ensure your security. While we take all measures necessary to secure your information, we suggest you do the same as well, as it is possible for information to be stolen by viruses stored directly on your computer or across your internet connection.

DISCLAIMER
In the event that the law asks us to disclose a customer's personal information, we will fully comply, as required by law.
 
Terms & Conditions
Which way will my flat notecards be set up?
The orientation (landscape/horizontal or portrait/up&down) of our "flat products" (this includes notecard, calling card and bag tags) will be determinted by our designers based on the way it looks best with the artwork & text that you've selected. If you have a strong preference for one way over the other, no problem...just let us know and we'll make it happen!

All of our "folded products" (fold over cards and gift enclosures) are set up in landscape orientation.

Help...what fon't color should I choose?
We have many colors from which to choose for that darling little name of yours! HOWEVER...we think that the color BLACK seems to compliment almost all of our designs and really make them "pop". Unless you select another color from our list, the text on your cards will be printed in black ink.

Our Return Policy
  • Personalized products are non-refundable.
  • In the event WE make an error in printing your order or if it arrives to you in a damaged or defective condition...we will offer your our most sincere of apologies and quick turn around on a reprint/replacement. Just notify your sales rep or the DFD office within one week of receiving your order and we'll get it corrected asap!
  • You will be reimbursed for shipping on re-do's, but we must have them back in our little hands before the order (re-do) will be processed (we like to learn from any mistakes or mishaps!). Please drop incorrect order in the mail - along with your shipping receipt - and we'll process it as soon as we receive (first class mail/parcel post rates only will be reimbursed). OUR ADDRESS HERE - DFD OFFICE
  • Non-personalized items may be returned for a refund if within 30 days of the original shipping date. The item must be in the original packaging, original box, in perfect condition and have the original invoice included for proper credit. Personalized products can not be returned for refund.